A Phone System That Just Works
Stop managing hardware. Stop worrying about upgrades. With IntelliVoice Cloud PBX, your phone system lives in our geo-redundant datacenters, accessible from any device, anywhere. We handle the infrastructure — you focus on your business.
Powered by FusionUC, our platform delivers crystal-clear HD voice, advanced call routing, mobile apps, and seamless integrations with your existing tools.
Everything You Need, Nothing You Don't
Advanced Call Routing
Ring groups, hunt groups, time-based routing, and failover rules. Get calls to the right person every time.
Work From Anywhere
Desktop apps, mobile apps, and web phone. Your extension follows you to any device.
Enterprise Security
TLS encryption, SRTP for voice, and HIPAA-compliant configurations available.
Call Analytics
Real-time dashboards, call detail records, and reporting for every extension.
Conference Calling
Built-in conference bridges with dial-in numbers and moderator controls.
Cloud Faxing
Send and receive faxes from your email. No hardware required.
Why IntelliVoice Cloud PBX?
Included with Every Seat
Connects With Your Business Tools
FusionUC Cloud PBX integrates with the platforms your team already uses.
Direct Routing for Teams Voice. Use Teams as your phone client with IntelliVoice calling.
Learn More →Customer lookup, screen pops, and call tracking for HVAC, plumbing, and electrical.
Learn More →Built for Your Industry
HIPAA-compliant hosted PBX with encrypted calls, BAA, and EMR integration for medical practices and hospitals.
Healthcare Solutions →PCI-compliant phone systems with call recording, compliance monitoring, and core banking integration.
Banking Solutions →Compliance recording, attorney-client privilege protections, and mobile access for attorneys on the go.
Legal Solutions →Hotel PBX with wake-up calls, room status, PMS integration, and guest messaging.
Hospitality Solutions →Connect office, field crews, and job sites on one phone system. Mobile-first for crews on the move.
Construction Solutions →ServiceTitan integration, dispatch routing, and technician mobile access for HVAC, plumbing, and electrical.
Field Service Solutions →Cloud PBX vs On-Premise: Why Businesses Are Switching
Traditional on-premise phone systems require a large upfront investment, ongoing maintenance, and dedicated IT staff. When hardware fails or your business outgrows the system, you're looking at another capital expense.
Cloud PBX eliminates all of that. No hardware in your office. No maintenance contracts. No end-of-life surprises. Your phone system scales instantly, works from anywhere, and is always up to date.
Read our detailed comparison: Cloud PBX vs On-Premise Phone Systems
| Cloud PBX | On-Premise | |
|---|---|---|
| Upfront Cost | None | $5,000-$50,000+ |
| Maintenance | Included | $200-500/mo |
| Remote Work | Built in | VPN required |
| Disaster Recovery | Automatic | Manual/none |
| Scaling | Add users instantly | Buy more hardware |
| Updates | Automatic | Manual/paid |
| Lifespan | Evergreen | 7-10 years |
Hurricane-Proof Your Business Communications
Based in Vero Beach, FL, IntelliVoice knows what hurricane season means for local businesses. When power goes out and offices close, your FusionUC Cloud PBX keeps working — calls route to mobile apps, AI voice agents answer when staff can't, and Starlink internet backup keeps you connected even when cable and fiber are down.
Read more: Hurricane Season Business Communications Guide | Business Continuity with Cloud Phones | IntelliVoice Meet — video on the same platform
Paired Services
Hosted PBX Questions Answered
What is a hosted PBX?
A hosted PBX (Private Branch Exchange) is a cloud-based phone system where all the hardware and software is maintained by your service provider. Unlike traditional on-premise PBX systems that require expensive equipment in your office, hosted PBX systems run in secure datacenters and deliver phone service over the internet. This means lower upfront costs, automatic updates, and professional management.
How does hosted PBX work?
Hosted PBX works by routing your business calls through the internet (VoIP) to servers in our datacenters. When someone calls your business number, the call is routed to our hosted PBX platform, which then directs it to the right person based on your call routing rules — whether they're in the office, at home, or on their mobile device. All features like auto attendant, voicemail, and call recording are handled in the cloud.
Is hosted PBX good for small business?
Hosted PBX is ideal for small businesses. It eliminates the need for expensive on-premise equipment, IT staff to maintain it, and long-term capital investment. With IntelliVoice hosted PBX, small businesses get enterprise-grade features — auto attendant, mobile apps, call recording, and more — at a predictable monthly cost. Scale from 3 seats to 300+ without changing platforms.
What's the difference between hosted PBX and VoIP?
VoIP (Voice over IP) is the technology that transmits voice calls over the internet. Hosted PBX is a complete phone system that uses VoIP technology. Think of VoIP as the delivery method and hosted PBX as the full package — including call routing, voicemail, auto attendant, call recording, and management portal. All hosted PBX systems use VoIP, but not all VoIP services include full PBX features.
Is hosted PBX HIPAA compliant?
Yes, IntelliVoice hosted PBX can be configured for HIPAA compliance. We offer encrypted voice calls (SRTP), secure voicemail storage, access controls, and will sign a Business Associate Agreement (BAA) for healthcare organizations. Our platform is trusted by medical practices, dental offices, and healthcare providers across the US.
How much does hosted PBX cost?
Hosted PBX pricing varies based on the number of users and features needed. IntelliVoice offers competitive per-seat pricing that includes unlimited calling, mobile apps, voicemail, and 24/7 support. Contact us for a custom quote — we'll analyze your current phone bills and typically find 30-50% savings compared to traditional phone systems.
How long does it take to switch to cloud PBX?
Most businesses complete the switch to IntelliVoice Cloud PBX in 2-4 weeks. This includes number porting, system configuration, phone provisioning, and training. Your existing phone system stays active until the cutover, so there's zero downtime during the transition.
Can I keep my existing phone numbers?
Yes. IntelliVoice ports all your existing phone numbers to our platform at no charge. Number porting typically takes 1-2 weeks and your numbers remain active on your current provider until the port completes. You won't miss a single call during the transition.