Overview
Enterprise Telephony for Salesforce
Our Salesforce integration provides a native CTI experience within the Salesforce interface. The embedded softphone lives right in your console, calls are logged automatically as activities, and analytics flow directly into your Salesforce reports.
Works with Sales Cloud, Service Cloud, and Salesforce Lightning.
Native CTI Adapter — Built for Salesforce Open CTI
Embedded Softphone — Call directly from Salesforce
Auto Activity Sync — Calls logged to contact/lead records
Screen Pops — Record opens on incoming calls
Lead Routing — Create leads from unknown callers
Call Analytics — Reports and dashboards in Salesforce
Features
Everything You Need in One Place
Embedded Softphone
Make and receive calls without leaving Salesforce. The phone widget sits in your console, ready when you are.
Call Analytics
Call volume, duration, outcomes — all reportable in Salesforce. Build dashboards for management visibility.
Lightning Ready
Designed for Salesforce Lightning Experience with full support for the Service Console.