Video Tutorial
Watch this video tutorial to learn how to configure Music On Hold for your IntelliVoice phone system using the FusionUC Portal.
Overview
Music On Hold (MOH) is what callers hear when they are placed on hold or waiting in a queue. A professional Music On Hold experience can:
- Reduce caller hang-ups by keeping them engaged
- Provide useful information about your business
- Reinforce your brand with custom messaging
- Make wait times feel shorter
What You Can Configure
In the FusionUC Portal, you can:
- Upload custom audio files for Music On Hold
- Create multiple MOH streams for different departments
- Set different music for queues vs. standard hold
- Add promotional messages between music tracks
- Adjust volume levels
Supported Audio Formats
- WAV - Recommended (8kHz or 16kHz, mono)
- MP3 - Supported but will be converted
For best quality and compatibility, use WAV files with 8kHz sampling rate, mono channel, 16-bit PCM encoding.
Tips for Effective Music On Hold
- Keep messages short and informative (15-30 seconds)
- Avoid music with lyrics that may distract callers
- Update seasonal greetings and promotions regularly
- Test your MOH from a real phone to check quality
- Consider royalty-free music to avoid licensing issues
Need More Help?
If you have questions about configuring Music On Hold that aren't covered in the video, contact our support team for assistance.