Medical Transportation Simplified
NEMT providers face unique challenges: HIPAA compliance, Medicaid billing requirements, complex multi-leg scheduling, no-show tracking, and coordinating wheelchair, stretcher, and ambulatory trips — all while managing tight margins.
IntelliVoice provides purpose-built solutions for medical transportation companies — with NEMT software integration, AI-powered patient scheduling, automated reminders, and HIPAA-compliant infrastructure.
AI Voice Agents for Medical Transportation
Automate patient calls, reduce no-shows, and free up your dispatch team for complex coordination.
24/7 Ride Scheduling
Patients call anytime to schedule rides. AI collects appointment details, pickup address, mobility needs, and books the trip — integrated directly with your NEMT software.
Appointment Reminders
AI calls patients 24 hours and 1 hour before pickup. Confirms the ride, collects any changes, and updates dispatch. Reduces no-shows by 40%+.
Driver ETA Notifications
Automated calls notify patients when their driver is 15 minutes away. Ensures patients are ready and reduces wait time at pickup.
Recurring Trip Management
Dialysis patients, chemo treatments, physical therapy — AI handles scheduling for regular recurring trips with automatic calendar management.
Trip Status Checks
Patients and facilities call to check pickup status. AI provides real-time driver location and estimated arrival time — no hold time.
Facility Coordination
Hospitals and clinics call to schedule patient discharges. AI collects patient info, mobility requirements, and books the return trip.
HIPAA-Compliant Communications
NEMT providers handle protected health information every day — patient names, addresses, medical conditions, appointment details. Your phone system must be HIPAA compliant.
IntelliVoice provides signed Business Associate Agreements (BAA), encrypted voice and voicemail, compliant call recording, and secure infrastructure designed for healthcare transportation.
NEMT Software Integration
Connect your phone system directly to your NEMT dispatch and billing software.
TripMaster
Click-to-call, screen pops, AI scheduling integration, trip status sync
RouteGenie
Dispatch integration, automated reminders, driver coordination
Momentm
Full CTI integration, call logging, scheduling automation
TRIP
Booking integration, status updates, driver mobile sync
Ecolane
Demand-response integration, patient notifications
Custom / API
Build integration with any NEMT platform via our APIs
Solutions by Transport Type
♿ Wheelchair Van
🛏️ Stretcher Transport
🚶 Ambulatory
Medicaid & Broker Integration
Most NEMT trips are Medicaid-funded through state broker programs. Our systems integrate with broker portals to verify eligibility, accept trip assignments, and ensure compliant documentation.
Call recordings, GPS verification, and signature capture provide the documentation you need for clean claims and audit protection.
NEMT Dispatch Communications
Your dispatch team handles hundreds of calls daily — patients scheduling, facilities discharging, drivers checking in, and brokers assigning trips. Our contact center technology keeps everything organized.
HIPAA-Compliant Infrastructure
Need to host your NEMT software? Store call recordings and trip documentation? We provide HIPAA-compliant colocation and virtual machines designed for healthcare transportation companies.
Custom NEMT Applications
Need a patient portal for ride requests? Custom driver app? Integration between your NEMT software and billing system? Our development team builds custom applications for medical transportation companies.