macOS
Native desktop app for Mac — Apple Silicon and Intel.
Coming SoonWindows
Native desktop app for Windows 10 and 11.
Coming SoonWe're putting the finishing touches on the FusionIQ Desktop App. Want to know the moment it launches? Let us know and we'll reach out.
Overview
Your Phone System, On Your Desk
FusionIQ puts your full IntelliVoice phone system on your computer. Make and take calls on your business number, run a call queue, message customers across channels, and work straight from your CRM — without ever picking up a handset. Built for both Mac and Windows.
In the meantime, our mobile apps for iOS and Android are available today.
One App — Calls, chat, voicemail, and your directory in a single window
Mac & Windows — Native builds for both platforms
Work From Anywhere — Secure remote access to your office phone system
Deep Integrations — Microsoft Teams, Outlook, and leading CRMs
Features
Everything FusionIQ Will Do
📞
Calling & Call Control
- HD Audio & Video Calls — Make and receive audio and video calls, and switch between them mid-conversation.
- Transfer, Hold & Mute — Full call control at your fingertips.
- Call Flip & Switch — Move a live call between your desktop, mobile app, and desk phone without dropping it.
- Forwarding & Ring Strategies — Set up call-forwarding rules and how calls ring to you.
- Call History & Recordings — Keep track of every call and listen back to recordings.
- Visual Voicemail — Listen to, download, and delete voicemail from one place.
🎧
Call Center & Operator Tools
- Call Center Console — Visualize, manage, and monitor queue activity in real time with a live queue panel and wallboard.
- Operator Panel — A drag-and-drop console to manage live calls, see agent availability, and direct calls from one dashboard.
- Handle Multiple Calls — Juggle several active calls from a single centralized view.
👥
Contacts, Presence & Directory
- Company Directory & Personal Contacts — One consolidated directory with one-click dialing from anywhere.
- Presence & Status — See at a glance whether a colleague is available, busy, away, or on a call — and set your own status.
- Microsoft Entra ID Sync — Sync contacts from Microsoft Entra ID (Azure AD).
- Auto-Create Contacts — Automatically create a contact record for unknown callers.
💬
Omnichannel Messaging
- SMS & WhatsApp — Send and receive business SMS and WhatsApp messages.
- Team Chat & File Sharing — Internal messaging and file sharing with your team.
- Unified Inbox — Manage every conversation in one place, with incoming messages auto-matched to contacts.
- Chat to Call — Turn any chat into a call with one click.
- Transfer & Collaborate — Hand chats off to colleagues and work from the same thread.
🔗
Integrations
- Microsoft Teams — Embedded app: place calls and view your contacts inside Teams — no Teams calling license required.
- Microsoft Outlook — Click-to-call from Outlook contacts or your mailbox, screen pop-ups for incoming calls, and save call notes to the contact record.
- CRM & Helpdesk — Works with HubSpot, Salesforce, Zoho, Bitrix24, Odoo, Zendesk, and Zoho Desk.
⌨️
Devices & Productivity
- Click-to-Dial (CTI) — Dial any number on your screen, and transfer, hold, or retrieve calls from your computer while using your desk phone.
- Headset Support — Answer, reject, end, mute, hold, and adjust volume right from WebHID-compliant headsets.
- Function Keys — Assign your most-used features — speed dial, voicemail, and more — to function keys.
- Door Phone Video — See who's visiting from a connected door camera.
🔒
Security
- Enterprise-Grade Encryption — Encrypted calls and messaging across the board.
- Secure Remote Access — Built-in tunneling lets you work safely from anywhere, no VPN setup required.